Inner North London Coroner’s Microsite
“A significant improvement for our bereaved and other court users”
Overview
For people dealing with the death of a loved one, navigating the coroner’s service can be unfamiliar and difficult. Finding information about upcoming inquests, court locations, what to expect and the support available should not add to that burden.
In 2025, the Inner North London Coroner’s team partnered with PPL Innovate to create a single, accessible website where residents and other court users can quickly find the guidance they need. Bringing essential information, inquest details and practical court guidance together in one place makes it easier for users to navigate the service and understand what to expect.
Understanding the needs of residents and the Coroner’s team
Our work began with a planning session alongside the Head Coroner to understand the requirements of the service, the information users needed most and how this could be presented as clearly as possible.
This identified three key areas for the new website: information about coroner’s court locations, guidance and advice relating to the coroner’s service, and details of upcoming inquests.
A key focus was making the website simple to manage for the Coroner’s team while ensuring residents could quickly access the information they needed. In particular, the process of adding and maintaining upcoming inquest dates was designed to be straightforward for the team, while the front-end experience was refined to help users locate specific inquests quickly.
Making inquest information easier to find
By focusing the inquest listings on the most relevant information, we were able to create a clear and searchable experience without overwhelming users with unnecessary detail.
This provides residents with a straightforward way to find upcoming inquests and access the information relevant to them, while giving the Coroner’s team a simple way to maintain the listings.
Helping users plan their journey
Practical information about each coroner’s court was another important part of the website.
Each location includes a Google Map alongside details about accessibility and directions from major local transport links, including nearby train stations. Providing this information in one place helps residents and other court users understand where they need to go and plan their journey with greater confidence.
We are very happy with the product we’ve got now - it represents a significant improvement for our bereaved and other court users. Many thanks to the PPL Innovate team.
Inner North London Coroners team
Bringing the service together in one place
The new website brings information about the Inner North London Coroner’s Service together in one place, including guidance relating to inquests, post-mortem examinations and frequently asked questions.
This gives residents and court users a clearer and more accessible way to understand the service and access the information they need.
Delivering Value
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Easier Access
Residents can quickly find key guidance, court details and upcoming inquests in one place.
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Greater confidence
Clear directions, transport links and accessibility information help users prepare for attending court.
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Simpler content management
The Coroner’s team can easily add and maintain inquest information, keeping the website up to date.
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More Accessible Information
Clear, focused content helps residents and court users understand the service and what to expect.